Privacy Policy

Introduction

  1. The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This privacy policy explains what we will do with your personal information.
  2. Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

Collecting personal information

The following types of personal information may be collected, stored, and used;

  1. information about your computer including your IP address, geographical location, browser type and version, and operating system.
  2. information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths.
  3. information, such as your email address, that you enter when logging into our members-only area.
  4. information that you enter while using the services on our website;
  5. information that is generated while using our website, including when, how often, and under what circumstances you use it;
  6. information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address (financial information is never stored in any form);
  7. information contained in any communications that you send to us by email or through our website, including its communication content and metadata;
  8. any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy

Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

  1. administering our website.
  2. personalising our website for you.
  3. enabling your use of the services available on our website.
  4. supplying services purchased through our website.
  5. sending statements, invoices, and payment reminders to you, and collecting payments from you.
  6. sending you email notifications that you have specifically requested.
  7. sending you internal (member-only) emails to keep information of services and relevant website information.
  8. dealing with inquiries and complaints made by or about you relating to our website.
  9. keeping our website secure and attempt to prevent any type of fraud.
  10. verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

Any member/visitor has the right to have any identifying information removed, be it in text/image form. Please Contact Us if you wish to have something taken off the website. Please note that requests of this nature can take up to 28 days to complete and a confirmation email will be sent to you once completed.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

Disclosing personal information

We may disclose your personal information only, if requested, under certain conditions:

  1. to the extent that we are required to do so by law.
  2. in connection with any ongoing or prospective legal proceedings.
  3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing risk).
  4. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as stated above, we will not provide your personal information to third parties.

Retaining personal information

  1. This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
  2. Website member information is a subset of information derived from the information provided when taking out a club membership.
  3. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Retention periods are typically presented to you when provided to us, by you, in the context of a purchase.
  4. Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:
    • to the extent that we are required to do so by law.
    • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings.
    • in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing risk).
  5. Any person has the right to request that we remove any information held about them. Please Contact Us if you wish to have your data itemised and removed. Please note that requests of this nature can take up to 28 days to complete and a confirmation email will be sent to you once completed.

Security of your personal information

  1. We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
  2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
  3. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  4. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Sub-Processors

We use the following organisations to process data on our behalf:

  • PayPal

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Most browsers allow you to refuse to accept cookies. Refer to product documentation for your browser on how to do so.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website.